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Frequently Asked Questions
Why can’t I find an event on your website which I know is coming to the theatre?
Rental clients (presenters), put on the majority of events taking place at the theatre. Their events are constantly being added to the web site, but only after the contracting processes are completed. They may occasionally publicize a show elsewhere before this process is complete, which is why you may have heard about it somewhere else first. Please continue to check the Event Listings on a regular basis.
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What is the on sale date for the event I’m interested in?
On sale dates are indicated within the event listing. Click on the name of the event for this information. Tickets always go on sale at 12:00 hours (noon) unless otherwise indicated.
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Does my child need a ticket? Can he sit on my lap?
All patrons entering the theatre must have a ticket.
Centrepointe Theatre welcomes children, but very young children can be disruptive to other audience members and performers. Babes-in-arms and children under the age of three years are therefore not permitted to any performance except designated family/child performances.
Children aged three and above who are unable to sit quietly throughout a performance may, along with the adult accompanying them, be asked to leave the auditorium. Please therefore use discretion in choosing to bring a child to a performance.
Not all performances are suitable for children and even the appropriateness of children’s performances may be age-specific. In the latter case, age range is usually suggested. It is the sole responsibility of parents or guardians to research the content of a performance and judge as appropriate for their child’s age and level of maturity. There is no official rating system for live performances.
If you have a question about whether a given production would be suitable for young members of your family, please call the Box Office at 613-580-2700.
Are there discounts for children, infants, seniors, students or groups?
The presenting company (rental client) sets the ticket prices. Frequently these types of discounts are available. See individual event listings for details.
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Is the theatre equipped for Special Needs?
Yes. Wheelchair spaces and adjacent companion seats, as well as special seating for patrons with visual, auditory or mobility impairments are available in the orchestra level of the theatre. The theatre is equipped with an audio loop system. Washrooms are accessible and the theatre parking lot offers ample designated parking close to the entrance. Exterior doors are equipped with automated openers. Upon arrival and request, our staff will happily assist patrons with special needs. When purchasing tickets, please make any special needs known to the box office attendant.
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Is there a discount for same-day tickets?
When Centrepointe Theatre is the presenter, Student Rush tickets are generally available. Other presenters may offer limited same-day “rush seating” as a special promotion. Generally speaking, however, they are not available. If they are not specifically advertised, you may assume that there are none.
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How do I get to the theatre? Where can I park my car? Does the bus go the theatre?
All of this information is available on our web site. Just click here for maps, directions and public transit information.
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Can I be put on a mailing list to be notified of upcoming events and special offers?
Yes you can! Just click on the following link “Join our electronic mailing list” or the dark blue button located on the left-hand side of every page to receive updates about once a month.
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