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House Crew
This crew's mandate is to meet the public as ushers and ticket takers, to ensure the safety and security of our patrons and to act as tactful ambassadors of goodwill to the public attending performances. The House Crew is the largest of the three crews with membership fluctuating between 80 and 100.
The uniform for the House Crew includes a CTVC nametag, Burgundy vest and tie (provided by the theatre) and accompanied by black dress pants or black business length skirt, white collared blouse to be worn inside the waistband (provided by the volunteer).
The House Crew uses formal training in basic and emergency procedures, together with the buddy system to introduce new volunteers to the operations of the crew.
The crew positions are as described below:
1) Head Usher:
- fills vacancies for crew calls;
- completes call sheets with appropriate information and passes along briefing instructions to late-comers;
- reminds volunteers to re-acquaint themselves with evacuation procedures for their particular exit stations;
- assists ticket takers and ushers, identifying and assisting with problem areas;
- collects counted tickets from ticket takers and presents to the house facilitator;
- in the case of the fire alarm sounding, assists the house facilitator as required.
2) Usher/Ticket Taker:
- prepares the front of house for the patrons;
- folds and distributes programmes and/or adds inserts as required;
- tears off and counts ticket stubs to monitor attendance;
- prevents patrons from taking beverages,cameras and recorders into the auditorium;
- assists patrons to their seats in a safe manner.
3) Greeter:
- greets patrons as they enter the theatre;
- takes care of patrons requiring special services (wheelchairs, use of the elevator, etc.);
- directs patrons to box office, coat check, rest rooms and seat locations.
4) Telephone Committee:
- telephones designated names from the crew list to inform them of training sessions and upcoming events.
For more information please contact the Supervisor of the Volunteer Program at 613-580-2424 ext. 14148.
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